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Customer intent is a treasure trove of actionable data hiding in plain sight

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Oftentimes, the user experience developed by a company for its customers overlooks critical components of the underlying intents the customer wants resolved through their customer experience (CX),” says Ravi Bharadwaj, executive director of corporate strategy at TTEC.

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How Companies, Governments, and Nonprofits Can Create Social Change Together

Harvard Business

Developed alongside business magnate Nandan Nilekani, “ the biggest social project on the planet ” relies on community-operated Common Service Centers (CSCs) and local entrepreneurs to deliver programs and share in the profits. Collaborative leadership was critical for the revitalization of Central Park in New York City.