Rick Conlow

AUGUST 21, 2023

Culturally engrained employee recognition and appreciation matters in today’s workplace. Tanner Institute’s 2020 Global Culture Report showed that 87% of organizations with a strong recognition culture reported a positive employer brand. When executed well it elevates engagement and retention.

Training 69

Training Training Culture Leadership 69

Harvard Business

OCTOBER 8, 2018

We need to build an intentional, human-centered culture and approach burnout and well-being comprehensively — aligning them with other organizational priorities. We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. Bryan Sexton of Duke University Medical Center.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

OCTOBER 23, 2017

This data can then feed into a predictive model, helping us know with precision the actions that are going to accelerate adoption of a new practice, process, or behavior by a given employee group. Developing these sorts of metrics will not be quick or easy. Build a Dashboard.

Change Management 28

Change Management Data Company Management 28

Harvard Business

AUGUST 30, 2018

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. To show how it works, we’ll walk you through an example.

How To 40

How To Retail Productivity Sales 40

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 47

Metrics Engineering Efficiency Operations 47

Harvard Business

JUNE 8, 2017

Candidate centers must provide information including detailed clinical protocols, surgical-patient selection criteria, clinical registry participation (more on that below), information on multidisciplinary shared decision-making, as well as institutional and physician-level performance metrics.

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

AUGUST 1, 2017

In my experience, legacy managements too frequently misunderstand recommenders’ role in driving innovation and cultural change. Platform companies invest in virtuous cycles to solve problems; more-traditional firms invest in process improvement to solve problems. What metric matters more: engagement or inquiry?

Engineering 28

Engineering Company Data Enterprise 28