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Why Employee Recognition Matters in Today’s Workplace

Rick Conlow

” Employees can give each other virtual “kudos” for demonstrating Amazon’s Leadership Principles. Performance-Based Bonuses: Companies can implement performance-based bonus programs tied to specific targets or metrics. The 5 Dynamics of Servant Leadership: How to accelerate your career and inspire your team!

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Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects. What is the cause and effect of specific types of investment — for example, leadership development, large group events, and communications cascades? Build a Dashboard.

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Scaling Customer Service as Your Startup Grows

Harvard Business

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 49
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Keeping Human Stories at the Center of Health Care

Harvard Business

We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. And we must define new standards for humane technologies and implementation practices — an ecosystem of healing on par with quality, safety, and performance-improvement initiatives.

Metrics 28
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How to Motivate Frontline Employees

Harvard Business

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. To show how it works, we’ll walk you through an example.

How To 49
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Why GE, Boeing, Lowe’s, and Walmart Are Directly Buying Health Care for Employees

Harvard Business

Candidate centers must provide information including detailed clinical protocols, surgical-patient selection criteria, clinical registry participation (more on that below), information on multidisciplinary shared decision-making, as well as institutional and physician-level performance metrics.

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Great Digital Companies Build Great Recommendation Engines

Harvard Business

Platform companies invest in virtuous cycles to solve problems; more-traditional firms invest in process improvement to solve problems. But, to the C-suite’s great credit, leadership insisted that everyone cooperate. What metric matters more: engagement or inquiry? ” So they did. Personalize offers?