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Why Employee Recognition Matters in Today’s Workplace

Rick Conlow

Culturally engrained employee recognition and appreciation matters in today’s workplace. Tanner Institute’s 2020 Global Culture Report showed that 87% of organizations with a strong recognition culture reported a positive employer brand. The company may have a toxic culture and employee praise is not a priority.

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Synergy Unleashed: The Power of Great Teamwork

Rick Conlow

Negative organizational culture: The overall culture within an organization can impact teamwork. If the organizational culture promotes competition, silos, or a lack of collaboration, it can trickle down to the team level and hinder cooperation.

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Texas Energy Screw-up and Small Business Impairments

Martinka Consulting

Like the Texas utilities, there’s no preparation for the actual event. Have a list of tactics, whether it’s for growth, margin improvement, expense reduction, process improvement, an improved culture, or something else. They flip the switch and say they want to sell. So here are some thoughts on the subject.

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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

A model that healthcare and health system leaders use, supported by the American Society for Healthcare Engineering ( ASHE ), in order to evaluate and address patient satisfaction is the “people, process, place” model. Process: Each Step Matters. making enhancements to the hospital physical environment. Image: Pexels.

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Keeping Human Stories at the Center of Health Care

Harvard Business

We need to build an intentional, human-centered culture and approach burnout and well-being comprehensively — aligning them with other organizational priorities. Measuring staff well-being and clinician resilience before and after a new technology or process improvement is deployed is essential to eradicating burnout.

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Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

This data can then feed into a predictive model, helping us know with precision the actions that are going to accelerate adoption of a new practice, process, or behavior by a given employee group. However, when it comes to change, few track performance from project to project beyond knowing which ones met their goals.

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Scaling Customer Service as Your Startup Grows

Harvard Business

There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Don’t ignore your customer team culture. Don’t put process over people. Don’t do it. What not to do.

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