Rick Conlow

MAY 31, 2023

Negative organizational culture: The overall culture within an organization can impact teamwork. If the organizational culture promotes competition, silos, or a lack of collaboration, it can trickle down to the team level and hinder cooperation. Others just do not care.

Training 99

Training Training Leadership Resources 99

1 to 1

APRIL 28, 2022

In this blog post we’ll look at the pros and cons of a captive model versus outsourcing models and explore five ways that outsourcing contact centers can provide your company an ideal approach to improve CX, empower employees, accelerate digital transformation, and improve contact center operational KPIs. Becoming more efficient.

Retail 26

Retail Efficiency Emotional Intelligence Operations 26

1 to 1

MAY 10, 2021

Captive centers, those that are client owned and operated, provide resources directly to their organization. This may seem like an attractive option for brands that want to retain control of center operations, and ensure all associates remain on-brand and embrace the corporate culture. Becoming More Efficient.

Sales 26

Sales How To Emotional Intelligence Efficiency 26

Harvard Business

JANUARY 17, 2018

Being a remote employee myself, and having my entire team also fall into that category, forced me to think differently about how to build team culture and keep everyone engaged and motivated. I traveled to headquarters to meet the team, figure out the culture there, and get a clear sense of who controls what.

Emotional Intelligence 28

Emotional Intelligence Meeting Survey Culture 28

Harvard Business

OCTOBER 25, 2018

This same phenomenon operates not just individually, but also organizationally. We worked with a venture capital firm that took pride in differentiating itself from competitors by building its culture around collegiality, care, and consensus. Does going out of your way to be appreciative require that you give up your high standards?

Agile 37

Agile Efficiency Company Consulting 37

Harvard Business

DECEMBER 15, 2017

Some health care businesses use duplicate dyad management structures—one to oversee the clinical enterprise and another to oversee the business and operations that support the clinical enterprise. The dyad model can help break down silos, improve the way clinical and operations leaders work together, and coordinate care.

Training 44

Training Training Management Healthcare 44