Remove Culture Remove Definition Remove Efficiency Remove Metrics
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Different Strategies and Cultures – Coke vs. Pepsi

LSA Global

Different Strategies and Cultures Matter. Our organizational alignment research found that the combination of different strategies and cultures at work accounts for 71% of the difference between high and low performing companies in terms of revenue growth, profitability, customer loyalty, and employee engagement. Simplify our company.

Culture 28
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What a More Transparent Company Culture Can Do

LSA Global

A More Transparent Company Culture. From police forces using body cameras to Whole Foods sharing salary information, more and more companies are looking into creating a more transparent company culture to build trust and create high levels of employee advocacy. The Definition of Corporate Culture. Performance Coaching.

Culture 31
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5 Field-tested Steps to Restructure Your Team

LSA Global

The Definition of Organizational Structure. Unlocking potential in terms of efficiency or effectiveness. Aligning confusing or contradictory goals, roles, scope and success metrics. Ambiguous or misaligned goals, roles, or success metrics. Contradictory cultural norms. Take Workplace Culture into Account.

Metrics 38
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Performance Improvement and the Evolution of Consulting

Effective Managers

Some research sources show the total spend approaching $US 1 trillion, but these take a very broad definition of consulting. The latest numbers with the most credible definitions of consulting show that the total spend measures around $250 billion, with an average annual growth of 4.3%. There are huge efficiencies that can be had.

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Call Length Is the Worst Way to Measure Customer Service

Harvard Business

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? AHT is a culture killer.

Metrics 34
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How Our Company Connected Our Strategy to Sustainability Goals

Harvard Business

I feel certain our public commitment to sustainability is a big driver of this engagement—92% of our people believe energy efficiency and sustainability are critical to our future business success, and we are giving them the encouragement and capabilities to help us achieve this long-term vision.

Company 46
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How U.S. Health Care Got Safer by Focusing on the Patient Experience

Harvard Business

Before 1999 “performance” had a simple, unidimensional definition for health care leaders and their boards: It was shorthand for the CFO’s financial report, summarizing operating margins. The financial health of the organization was the most important metric for management and governance to follow. Insight Center.