Harvard Business
JULY 19, 2016
These include improving data-mining operations, helping with training, and making structured, repeatable tasks and processes far more efficient and less costly. Enter ABIe (shorthand for the Allstate Business Insurance Expert), which my firm helped develop. The cost of simply expanding the call centers was prohibitive.
Harvard Business
OCTOBER 1, 2014
” One might be surprised to find a Science Team in an insurance company. Ninety percent of the team was recruited from beyond the insurance industry to enable it to challenge the status quo approach to decision-making. In January 2012, AIG launched the “Science Team.”
Harvard Business
DECEMBER 13, 2016
For years, Atrius Health had been focusing on standardizing processes, removing waste, and improving efficiency using improvement activities employing lean. In addition, the Care in Place team met with a leader at a large insurance company that insures 45% of Atrius Health’s elder population.
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