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How Companies Are Benefiting from “Lite” Artificial Intelligence

Harvard Business

These include improving data-mining operations, helping with training, and making structured, repeatable tasks and processes far more efficient and less costly. Enter ABIe (shorthand for the Allstate Business Insurance Expert), which my firm helped develop. The cost of simply expanding the call centers was prohibitive.

Company 28
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How Atrius Health Is Making the Shift from Volume to Value

Harvard Business

For years, Atrius Health had been focusing on standardizing processes, removing waste, and improving efficiency using improvement activities employing lean. The team used an outside consultant with experience in automotive product design to train and coach the leader and team members in the new capability.