Remove Change Management Remove Efficiency Remove Insurance Remove Sales
article thumbnail

How Companies Are Benefiting from “Lite” Artificial Intelligence

Harvard Business

These include improving data-mining operations, helping with training, and making structured, repeatable tasks and processes far more efficient and less costly. Enter ABIe (shorthand for the Allstate Business Insurance Expert), which my firm helped develop. The cost of simply expanding the call centers was prohibitive.

Company 28
article thumbnail

How AIG Moved Toward Evidence-Based Decision Making

Harvard Business

” One might be surprised to find a Science Team in an insurance company. Ninety percent of the team was recruited from beyond the insurance industry to enable it to challenge the status quo approach to decision-making. In January 2012, AIG launched the “Science Team.”