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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Exit interviews were usually handled by junior managers on the HR team, but Amrita felt that given the high rate of attrition among doctors at Krisna over the past year, it was her responsibility as head of HR to talk to Dr. Vishnu Patel, a respected cardiologist who’d just given his notice. Ben Edwards/Getty Images.

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How to Make a Great First Impression

Harvard Business

The saying “You only have one chance to make a first impression” holds true in many situations, from job interviews to sales calls. If, for instance, colleagues say you are a great people manager, seek out metrics to support that idea. Case Study #2: Know what you’re good at and prepare a list of talking points.

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How Women of Color Get to Senior Management

Harvard Business

To look into this question, I conducted a case study as part of my dissertation research involving 23 women of color at a Fortune 500 company. Sixteen women were interviewed and seven others participated in a focus group. For example, one recent study revealed that there are gender and racial disparities to work assignments.

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How to Manage Managers

Harvard Business

In some ways, managing managers is similar to managing anyone else — you need to align their goals with yours, provide feedback, and help them advance their careers, says Sydney Finkelstein, professor at Dartmouth’s Tuck School of Business and author of Superbosses: How Exceptional Leaders Manage the Flow of Talent.

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Make Data a Cornerstone of Your Team

Harvard Business

Many are investing heavily in hiring talent with data skills and building out data proficiency across the organization. Share these case studies with the team to encourage them to think about how a process change or new tool might be able to help with their job. Insight Center. Scaling Your Team’s Data Skills.

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