Harvard Business

JUNE 26, 2017

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. It was clear from the size of his bicep that he was serious about training. How’d you think the meeting went today? “Do you work for Mendoza?”

Case Study 28

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Harvard Business

FEBRUARY 1, 2017

Employees were invited to a meeting where leadership discussed its mobile business imperative. These types of direct interactions with customers are powerful ways to shift employee mindsets and create the impetus for change, focusing on delivering value that directly meets customer needs. Develop Talent to Develop the Culture.

Culture 28

Culture Talent Industry Financial 28

Harvard Business

DECEMBER 8, 2016

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. If you’d like your comment to be considered for publication, please be sure to include your full name, company or university affiliation, and email address.

Case Study 28

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