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Stop Treating B2B Customers Like Digital Novices

Harvard Business

Consumer-facing (B2C) companies like these and many others have long realized the power of online digital networks to address the questions or issues of their customers. If you have a problem with your industrial cement mixer, you usually have only two options: read the manual or call your sales rep. This is seldom a good approach.

B2B 28
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Is Your Company Ready for the Rise of Smart Cities?

Harvard Business

Real estate developers are integrating automation systems, sensors, and mobility options into their properties. New opportunities for investment and development could open up if some formerly congested, polluted, or crime-ridden areas become more livable. Utilities are rolling out smart meters and introducing dynamic pricing schemes.

Company 33