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Scaling Customer Service as Your Startup Grows

Harvard Business

Your #1 focus at this stage is product-market fit. Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. What to do. What not to do. What to do.

Metrics 47
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How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

Jetta Productions/Getty Images. From automotive to semiconductors to pharma to clean energy , America’s innovation centers have shifted east, offering growing evidence that the U.S. annual trade deficit in advanced technology products alone stands around $100 billion. It’s that the U.S. based companies.

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What a Changing NAFTA Could Mean for Doing Business in Mexico

Harvard Business

With the confirmation of Robert Lighthizer as United States trade representative, the long-delayed start of the formal process to begin renegotiation of NAFTA with Canada and Mexico can move forward. Congress of its intent to begin the process. So, if a company manufactures products in Mexico to export to Canada and the U.S.