Harvard Business
SEPTEMBER 11, 2017
There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Your priority is growth, and that’s driven by selling, not by customer success or renewal… yet. Don’t do it.
Harvard Business
OCTOBER 23, 2018
From automotive to semiconductors to pharma to clean energy , America’s innovation centers have shifted east, offering growing evidence that the U.S. Today, US firms have less than 2% of market share in the multi-billion automotive lithium-ion battery industry.
Harvard Business
JUNE 20, 2017
However, new tariffs or more-restrictive rules of origin would likely only fall on a few industries, such as the automotive sector. Companies would like to see process improvements and better infrastructure at the border to reduce costs to import.
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