Harvard Business

SEPTEMBER 11, 2017

There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Consider hiring a “customer operations” person to focus on automation full-time. Don’t do it. What not to do.

Metrics 47

Metrics Engineering Efficiency Operations 47

Harvard Business

OCTOBER 23, 2018

From automotive to semiconductors to pharma to clean energy , America’s innovation centers have shifted east, offering growing evidence that the U.S. Today, US firms have less than 2% of market share in the multi-billion automotive lithium-ion battery industry. Mind the Mittelstand.

Engineering 38

Engineering Government Automotive Research 38

Harvard Business

JUNE 20, 2017

Multinational companies operating in Mexico are facing a great deal of uncertainty. However, new tariffs or more-restrictive rules of origin would likely only fall on a few industries, such as the automotive sector. Companies would like to see process improvements and better infrastructure at the border to reduce costs to import.

Intellectual Property 31

Intellectual Property Industry Marketing Policies 31