Harvard Business

SEPTEMBER 11, 2017

There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Your priority is growth, and that’s driven by selling, not by customer success or renewal… yet. Don’t do it.

Metrics 50

Metrics Engineering Efficiency Operations 50

Harvard Business

OCTOBER 23, 2018

From automotive to semiconductors to pharma to clean energy , America’s innovation centers have shifted east, offering growing evidence that the U.S. companies were deciding to move R&D to China to be closer to manufacturers, suppliers, and talent as well as to reap lower development costs and higher-growth markets.

Engineering 39

Engineering Government Automotive Research 39

Harvard Business

JUNE 20, 2017

While consumer spending has proven resilient, with same-store retail sales rising 6% YOY in April , most multinational corporations are developing contingency plans to mitigate risks to their businesses and reassessing the country’s role in their global market portfolio and supply chains. Renegotiating NAFTA.

Intellectual Property 32

Intellectual Property Industry Marketing Policies 32