Automotive, Process Improvement and Training - Management Consulting Connection

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Automotive

Process Improvement

Training

Scaling Customer Service as Your Startup Grows

Harvard Business

SEPTEMBER 11, 2017

In later stages you’ll want people who think about how to scale through process, training, and systems. There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable.

Metrics

Metrics Engineering Efficiency Operations

How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

OCTOBER 23, 2018

From automotive to semiconductors to pharma to clean energy , America’s innovation centers have shifted east, offering growing evidence that the U.S. Today, US firms have less than 2% of market share in the multi-billion automotive lithium-ion battery industry. The common denominator to all these strategies is patience.

Engineering

Engineering Government Automotive Research

Scaling Customer Service as Your Startup Grows

How the U.S. Can Rebuild Its Capacity to Innovate

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