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Scaling Customer Service as Your Startup Grows

Harvard Business

Your #1 focus at this stage is product-market fit. Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. What to do. What not to do. What to do.

Metrics 48
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How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

Jetta Productions/Getty Images. From automotive to semiconductors to pharma to clean energy , America’s innovation centers have shifted east, offering growing evidence that the U.S. annual trade deficit in advanced technology products alone stands around $100 billion. It’s that the U.S. based companies.

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What a Changing NAFTA Could Mean for Doing Business in Mexico

Harvard Business

Multinational companies operating in Mexico are facing a great deal of uncertainty. For example, a key source of concern for some companies is more-restrictive rules of origin, which would reduce the amount of materials allowed to be used tariff-free for products traded to and from NAFTA member countries.