Harvard Business

SEPTEMBER 11, 2017

There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Strategies like outsourcing, hiring lower-cost people, or exotic employment offer tempting cost savings to the finance-minded folks.

Metrics 47

Metrics Engineering Efficiency Operations 47

Harvard Business

OCTOBER 23, 2018

From automotive to semiconductors to pharma to clean energy , America’s innovation centers have shifted east, offering growing evidence that the U.S. Today, US firms have less than 2% of market share in the multi-billion automotive lithium-ion battery industry. Invest in hardware startups and scale-ups. This can be corrected.

Engineering 32

Engineering Government Automotive Research 32

Harvard Business

JUNE 20, 2017

With the confirmation of Robert Lighthizer as United States trade representative, the long-delayed start of the formal process to begin renegotiation of NAFTA with Canada and Mexico can move forward. Congress of its intent to begin the process. Indeed, on May 18 the Trump administration notified the U.S.

Intellectual Property 29

Intellectual Property Industry Marketing Policies 29