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Scaling Customer Service as Your Startup Grows

Harvard Business

Your #1 focus at this stage is product-market fit. Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. What to do. What not to do. What to do.

Metrics 47
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How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

Jetta Productions/Getty Images. From automotive to semiconductors to pharma to clean energy , America’s innovation centers have shifted east, offering growing evidence that the U.S. ” But it should be possible for the United States to reverse these developments. It’s that the U.S. based companies.

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What a Changing NAFTA Could Mean for Doing Business in Mexico

Harvard Business

While consumer spending has proven resilient, with same-store retail sales rising 6% YOY in April , most multinational corporations are developing contingency plans to mitigate risks to their businesses and reassessing the country’s role in their global market portfolio and supply chains. Renegotiating NAFTA.