Apparel Benchmarking Management Training 
1 to 1
JULY 29, 2022
By looking at the CX lifecycle though granular intents, companies can 1) benchmark where they are strong/blemished, 2) identify where a human touch in a contact center helps/over-indexes the needs of a customer, and 3) solve for customers’ CX needs with surgical precision.”
Harvard Business
JUNE 3, 2016
We know that when IT projects fail, it is usually not because the technology didn’t work (although this can sometimes be the case), but because the changes required at an organizational and employee level weren’t managed effectively. In the apparel industry, the benchmark for inventory accuracy is somewhere between 60% and 70%.
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