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6 Current Trends in Project Management [2024]: What to Prepare for?

Epicflow

1] Watch the webinar to gain more insights into AI applications in project management: Utilizing AI on Different Levels of Multi-Project and Resource Management Leveraging Data Analytics Along with the adoption of AI, project managers are increasingly relying on data in their work — when making decisions, forecasts, analyzing performance, etc.

Trends 52
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Fostering Employee Innovation at a 150-Year-Old Company

Harvard Business

.” Our solution – one transferable to other organizations pursuing innovation – has been to create an agile network of volunteer ambassadors and coaches throughout the company who have taken collective responsibility for making innovation happen and steering our organizational culture in the right direction.

Company 34
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CSAT vs. CES vs. NPS: How to turbocharge key metrics for contact center success

1 to 1

CSAT is a simple customer satisfaction survey methodology that measures a customer’s satisfaction with an organization. Be agile when uncovering reasons for customer churn. Here is a quick dive into each metric and how CX leaders can take actionable steps to improve customer interactions. What is a CSAT rating?

Metrics 26
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Fighting Uncertainty in Organizations, Including Matrix Ones

Epicflow

The article is based on the webinar “Fighting Uncertainty in Organizations, Including Matrix Ones, to Achieve Excellent Reliability” with TOC experts Eli Schragenheim and Albert Ponsteen. TOC has fully developed methodologies for determining the right location of buffers in projects as well as in manufacturing.