Tom Spencer

MARCH 21, 2020

From airlines to banks we experience this all the time. The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised. Customers like companies which operate ethically and keep the promises made to them.

Banking 88

Banking Airlines Insurance Insurance 88

Tom Spencer

MARCH 21, 2020

From airlines to banks we experience this all the time. The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised. Customers like companies which operate ethically and keep the promises made to them.

Banking 78

Banking Airlines Insurance Insurance 78

Harvard Business

AUGUST 2, 2018

People do not need to know how to fly a plane to be able to spot sensible new airline routes. Help your employees to understand this difference by showing them tools they already use that are powered by AI, either within the organization or outside it (such as social media advertising or streaming service recommendations).

Data 34

Data Software Tools Travel 34