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NOVEMBER 22, 2022

While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and employee experience will look like in 2023. In 2023 it’s time for a more thoughtful and proactive approach to customer experience (CX) and employee experience (EX). Help customers help themselves.

Trends 26

Trends Talent ROI Recruiting 26

Progressus

NOVEMBER 28, 2023

Each system required expensive, complex, and customized code to meet unique business requirements which slowed—or even prevented—the adoption of new technology or process optimization. It doesn’t just offer data connectivity within your ERP system, but also within your productivity tools, e-commerce, and even customer engagement solutions.

Software 52

Software ROI Efficiency Operations 52

Progressus

NOVEMBER 27, 2023

Although it might appear as though you’re saving costs when you don’t spend money updating your digital product, it might cost you much more over the long haul. Management must commit to articulating its strategy with IT, and IT leaders must ensure that the resulting architecture can meet the evolving needs of the business.

System 52

System ROI Software Government 52

Organizational Talent Consulting

MARCH 20, 2023

Challenger safety – This is the last stage when others are able to provide constructive criticism and engage in productive conflict without fear of exclusion or retaliation. You can use the following questions in a one-to-one meeting or as an anonymous pulse survey with a team. This is the stage where individuals can innovate.

Leadership 59

Leadership ROI Survey Hotels 59

Progressus

OCTOBER 27, 2023

And —rather than selling physical products, they deal in less tangible resources like time, insights, and expertise – billed either by hour or by project. According to TSIA’s 2023 State of Professional Services report , services services remain at the core of professional services orgs across the spectrum.

Industry 52

Industry SMB Software Talent 52