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These 4 CX and EX trends should set your 2023 priorities

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While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and employee experience will look like in 2023. In 2023 it’s time for a more thoughtful and proactive approach to customer experience (CX) and employee experience (EX).

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Upgrade your Legacy System without Disrupting your Project-based Organization

Progressus

Management must commit to articulating its strategy with IT, and IT leaders must ensure that the resulting architecture can meet the evolving needs of the business. The provider’s commitment to your project and understanding of your goals (and relevant experience in meeting them) can be a make-or-break issue.

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The Myth of a Psychologically Safe Workplace

Organizational Talent Consulting

You can use the following questions in a one-to-one meeting or as an anonymous pulse survey with a team. Psychological Safety Myth Buster #2: Create Accountability Talking with a trusted advisor that can listen, provide perspective, and partner with you for accountability to take action is a high ROI activity. References Clark.

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What is the Professional Services Industry All About?

Progressus

According to TSIA’s 2023 State of Professional Services report , services services remain at the core of professional services orgs across the spectrum. A client will now pay for the overall gains such as tax savings, ROIs, insurance claims, and so on. They’re also engaging customers in new, value-driven ways.

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ERP Software for Project-Driven Organizations

Progressus

Each system required expensive, complex, and customized code to meet unique business requirements which slowed—or even prevented—the adoption of new technology or process optimization. Also, with ERP, project-driven organizations companies receive a quicker ROI and cost-efficient use of the resources deployed.