Kates Kesler

APRIL 7, 2022

Work and decisions often become centralized at a corporate level for a variety of good reasons – to drive common strategy and policy, to consolidate work for efficiency and scale, to leverage scarce talent through centers of expertise. It typically is a set of roles at the center and dedicated or aligned roles in the operating units.

Agile 65

Agile Enterprise Metrics Talent 65

Organizational Talent Consulting

AUGUST 7, 2023

According to the Business Roundtable, made up of the CEOs of 181 largest corporations, the principal purpose of a corporation is no longer only to maximize shareholder return (Business Roundtable, 2021). Leaders must be able to operate both within and upon the organization's culture. McGraw-Hill. HarperCollins Publishers.

Culture 52

Culture Financial Leadership Deloitte 52

1 to 1

MARCH 28, 2022

According to a Pew Research Center report, “The State of Gig Work in 2021,” 9% of U.S. It behooves companies from across a wide range of industries to consider making gigCX a part of their regular operations. Measure the right behavior Make sure a gigCX worker’s performance metrics are aligned with the right results.

How To 52

How To Metrics Talent Policies 52

1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Double this by the fact that our now remote work environment has increased the talent pool to a global level.

Strategy 26

Strategy Strategy Strategy& Talent 26

Organizational Talent Consulting

JANUARY 16, 2023

A good working definition of what it means to embrace data-driven decision-making is: Using facts extracted from data and metrics to guide business decisions that support business goals rather than relying on experience, intuition, and stories alone. Using data enables organizations to optimize operations.

Data 52

Data Culture Deloitte Survey 52

Harvard Business

JULY 12, 2017

Note that the table implicitly projects limited investment and a slow start to the new growth initiatives, with no new revenues in 2017, modest new revenues in 2018, and significant new revenues really only beginning in 2020 and 2021. Often, a new team needs to be brought in, one with more operational expertise than the startup team.

How To 28

How To Resources Operations Trends 28