Tom Spencer

JUNE 13, 2021

Consultants in the rainbow nation have continued to operate efficiently and effectively during the Covid pandemic. They are temporary responses to the pandemic, rather than trends that will become part of normal operations after the COVID pandemic comes to an end. Lack of physical engagement with clients has added challenges.

Consulting 68

Consulting Industry Operations Trends 68

1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Eliminate waste from operations. And the contact center industry is not exempt. and elsewhere.

Strategy 26

Strategy Strategy Strategy& Talent 26

Organizational Talent Consulting

JULY 24, 2023

The proven benefits of innovation include: increased competitive advantage improved operational productivity reduced costs and increased revenue improved commercial value enhanced problem-solving One modern innovation that is impressive to watch is SpaceX's reusable Falcon 9 (watch the video below). 2021) Global innovation survey.

Culture 52

Culture Leadership Journal Study 52

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JUNE 28, 2021

There’s no denying the vital role contact centers play in brands’ ability to meet customer needs quickly and efficiently. But, in 2021 and beyond, do brands still need to house their servers in a physical location like a warehouse? Increasingly companies are saying: no. Flexibility. The cloud option simply lets companies do more.

Tools 26

Tools Resources Operations Recruiting 26

1 to 1

MARCH 28, 2022

According to a Pew Research Center report, “The State of Gig Work in 2021,” 9% of U.S. It behooves companies from across a wide range of industries to consider making gigCX a part of their regular operations. adults are current or recent gig workers. workforce by 2023.

How To 52

How To Metrics Talent Policies 52