Remove 2021 Remove Efficiency Remove Metrics Remove Resources
article thumbnail

The Central versus Decentral Dilemma: How the HR Practitioner can Facilitate a “Center-Led” Solution

Kates Kesler

Work and decisions often become centralized at a corporate level for a variety of good reasons – to drive common strategy and policy, to consolidate work for efficiency and scale, to leverage scarce talent through centers of expertise. Efficiencies are lost in the cost of overhead. Programs and staff grow. An Example.

Agile 65
article thumbnail

EX = CX: How to create a thriving gigCX model

1 to 1

According to a Pew Research Center report, “The State of Gig Work in 2021,” 9% of U.S. In addition to greater flexibility, gig workers are less restricted by geographic limits, reducing the need for physical infrastructures reduces costs and increases efficiency. adults are current or recent gig workers. workforce by 2023.

How To 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? And the contact center industry is not exempt. and elsewhere. Attrition is a profitability killer.

article thumbnail

5 Essential Questions About Data-Driven Project Management

Epicflow

Project management is no exception – data is becoming increasingly important for analyzing project and resource performance, making effective decisions, and driving projects toward their successful completion. How exactly is data used in project management? availability, performance, competences), etc.

Data 52
article thumbnail

Transformational Leadership: Changing Culture to Fuel Financial Success

Organizational Talent Consulting

According to the Business Roundtable, made up of the CEOs of 181 largest corporations, the principal purpose of a corporation is no longer only to maximize shareholder return (Business Roundtable, 2021). Modern leaders are asking, can organizational culture be changed? McGraw-Hill. HarperCollins Publishers. Business Roundtable.

Culture 52