Harvard Business

DECEMBER 8, 2016

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. And here’s to an even better 2017!” It hits our collective reputation and our finances.” We could never have achieved it without all of you!

Case Study 28

Case Study Case Studies Study Construction 28

Harvard Business

DECEMBER 20, 2018

In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. CRMs today also serve a lot of masters, from executives in the C-suite, technology, marketing, finance, and, oh yeah, sales. PM Images/Getty Images. That was actually an average of a dozen analyst reports.

Sales 44

Sales Metrics How To Tools 44

Harvard Business

OCTOBER 5, 2017

Collectively, the D5 nations serve two important purposes for our project: They give us a way to construct a global benchmark that can be used to assess D5 nations and other countries, and they each offer a case study and model for what smart can look like. The outcomes of this exercise are shown in the exhibits below.

Benchmarking 36

Benchmarking Government Policies Case Study 36