2016 Media Process Improvement Strategy 
Harvard Business
JULY 8, 2016
Drucker Forum 2016: The Entrepreneurial Society. We in the West have long prided ourselves on our business process acumen, strategy savvy, and customer centricity while stereotyping Chinese competition as being nothing more than low cost. They’ve simply undercut Western competitors by offering cheaper prices.
Harvard Business
NOVEMBER 16, 2016
In March of 2016 we expanded the refund program system-wide to include all patients and all forms of patient individual financial responsibility (copayment, coinsurance, and deductible). We correctly suspected that the media would find a degree of fascination with the story. The goal must be a global patient engagement strategy.
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