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How to Get Your Team to Use Their Vacation Time

Harvard Business

In one study, researchers found that employees fear that their manager will think less of them for taking vacation. A 2015 HBR article by Ron Friedman is a treasure trove of facts about the benefits to reaction time, creativity, and engagement. So if vacation has such a good ROI, why are people taking less and less of it?

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Why This Health System Offers Refunds to Dissatisfied Patients

Harvard Business

In November 2015 Geisinger Health System launched its ProvenExperience program – a wide-ranging cultural and process reengineering initiative whose long-term goal is not just to assure the best customer experience in healthcare, but to offer the best customer experience of any industry.

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