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How to Get Your Team to Use Their Vacation Time

Harvard Business

A 2015 HBR article by Ron Friedman is a treasure trove of facts about the benefits to reaction time, creativity, and engagement. This meeting is an opportune time to talk about process improvements, challenging stakeholder issues, or career development, all of which will feel more manageable after a vacation.

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Why This Health System Offers Refunds to Dissatisfied Patients

Harvard Business

In November 2015 Geisinger Health System launched its ProvenExperience program – a wide-ranging cultural and process reengineering initiative whose long-term goal is not just to assure the best customer experience in healthcare, but to offer the best customer experience of any industry.

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