Harvard Business

NOVEMBER 23, 2018

In the 2001 recession, total sales for the S&P 500 declined by 9% from its pre-recession peak to its trough 18 months later—almost a year after the recession officially ended. Our recent benchmarking of nearly 900 B2B companies underscores the importance of these tools. Automate account management.

Sales 39

Sales B2B Tools Software 39

Harvard Business

NOVEMBER 21, 2016

Since 2001, English has been the international language of pilots and air traffic controllers, and airlines across the world have invested in English training programs for pilots, flight attendants, and other customer-facing staff. Benchmark English proficiency. Recognize the need for personalized sector-specific training.

Industry 28

Industry Survey Training Training 28

Harvard Business

MAY 3, 2016

It’s worth noting that the companies and business units in my study were tracked between 2001 and 2007. Best Buy responded by reengineering the design of its stores and training some of its staff to be generalists who could help women traverse their stores. And what are the benchmarks of success?

Education 29

Education Real Estate Research Company 29

Harvard Business

MAY 18, 2017

I’ll fast-forward through the next decade, when Garvin, trained in operations, helped to answer the question much of America was obsessed with at the time: How Japanese automakers could make higher-quality, more-reliable cars than Americans, while charging less for them. .”

Management 32

Management Turnaround Engineering Benchmarking 32