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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

To learn more about how Harvard Business School can help you prepare for the challenges of global leadership, visit the program website. Gulati, whose research explores leadership and strategic challenges for building high growth organizations in turbulent markets, is the Jaime and Josefina Chua Tiampo Professor at Harvard Business School.

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Reflecting on David Garvin’s Imprint on Management

Harvard Business

I’ll fast-forward through the next decade, when Garvin, trained in operations, helped to answer the question much of America was obsessed with at the time: How Japanese automakers could make higher-quality, more-reliable cars than Americans, while charging less for them. .” Great leadership is extraordinarily difficult.