The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION
Harvard Business
MAY 3, 2016
It’s worth noting that the companies and business units in my study were tracked between 2001 and 2007. Best Buy responded by reengineering the design of its stores and training some of its staff to be generalists who could help women traverse their stores. And what are the benchmarks of success?
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