Rick Conlow

AUGUST 21, 2023

Improved Employee Retention: The Society for Human Resource Management (SHRM) found that organizations with effective recognition programs experience 31% lower voluntary turnover than those without such programs. ” Employees can give each other virtual “kudos” for demonstrating Amazon’s Leadership Principles.

Training 69

Training Training Culture Leadership 69

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 49

Metrics Engineering Efficiency Operations 49

Harvard Business

OCTOBER 8, 2018

We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. And we must define new standards for humane technologies and implementation practices — an ecosystem of healing on par with quality, safety, and performance-improvement initiatives. How do we get back to the 80-20 rule?

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

JUNE 8, 2017

Candidate centers must provide information including detailed clinical protocols, surgical-patient selection criteria, clinical registry participation (more on that below), information on multidisciplinary shared decision-making, as well as institutional and physician-level performance metrics.

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

AUGUST 1, 2017

Perhaps the single most important algorithmic distinction between “born digital” enterprises and legacy companies is not their people, data sets, or computational resources, but a clear real-time commitment to delivering accurate, actionable customer recommendations. What metric matters more: engagement or inquiry?

Engineering 28

Engineering Company Data Enterprise 28