How Digital Technology Is Changing Farming in Africa
Harvard Business
MAY 18, 2017
The process improves farm productivity and reduces input waste by using analytics to facilitate data-driven farming practices for small-scale farmers.
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Scaling Customer Service as Your Startup Grows
Harvard Business
SEPTEMBER 11, 2017
There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Start a knowledge base. Don’t do it. Pick your channels deliberately.
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