Development, Knowledge Base and Process Improvement - Management Consulting Connection

How Digital Technology Is Changing Farming in Africa

Harvard Business

MAY 18, 2017

The process improves farm productivity and reduces input waste by using analytics to facilitate data-driven farming practices for small-scale farmers. As they see that developing mobile apps alone cannot feed Africa, many will turn to farming as a business.

Tools

Tools Financial Data System

Scaling Customer Service as Your Startup Grows

Harvard Business

SEPTEMBER 11, 2017

There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Start a knowledge base. Don’t do it. What to do. Be intentional about what you measure.

Metrics

Metrics Engineering Efficiency Operations

How Digital Technology Is Changing Farming in Africa

Scaling Customer Service as Your Startup Grows

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