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How Digital Technology Is Changing Farming in Africa

Harvard Business

The process improves farm productivity and reduces input waste by using analytics to facilitate data-driven farming practices for small-scale farmers. Sokopepe uses SMS and web tools to offer market information and farm record management services to farmers.

Tools 47
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Scaling Customer Service as Your Startup Grows

Harvard Business

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Your #1 focus at this stage is product-market fit. Start a knowledge base. What to do. What to do. Don’t do it. What not to do.

Metrics 46