Kates Kesler

JUNE 29, 2020

Metrics serve as a powerful motivator and unfortunately, are often perfectly designed to drive sub-optimal results. In team sports, measuring vital, non-point metrics and de-emphasizing individual metrics is not a new concept. For a simple comparison, consider this sports team analogy.

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Metrics Sports Enterprise Comparison 100

Kates Kesler

MARCH 7, 2021

Change management is not just a skill or a process. This post will dive deeper into building the change and project management capabilities that underpin transformation governance. . Integrated portfolio management. . Change management (CM) excellence. . Project management (PM) excellence.

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Management Enterprise Metrics Change Management 65

Kates Kesler

APRIL 7, 2022

Agility” is the management word of the decade for sure. HR leaders are often asked: Where should work be managed in the organization? Centralized: Some work and decisions need to be placed at the enterprise level, often when the strategy requires policies or controls to enhance risk management and protect the brand. An Example.

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Agile Enterprise Metrics Talent 65

Harvard Business

SEPTEMBER 11, 2017

Set up a simple workflow to manage customer requests. Don’t obsess over metrics like inquiry volume or time to close tickets. This won’t be a “Chief Customer Officer” or a “Customer Success Manager.” Start a knowledge base. What to do. What not to do. Your goal is success.

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Metrics Engineering Efficiency Operations 48

Harvard Business

JULY 19, 2016

At the less-expensive end is a knowledge-based approach that organizes data and language into highly malleable and helpful blocks of information. But companies and government agencies are starting to find plenty of places where knowledge-based tools can make a huge difference. Insight Center. Sponsored by Accenture.

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Company Knowledge Base Insurance Insurance 28