Harvard Business

MAY 25, 2016

Sales reps are most effective when they have the right amount of support staff, but exactly how much support staff does a company need, and how should it be structured? Call it a Goldilocks quandary: Too little support, and your sales people can’t do their jobs well; too much, and you’re wasting money.

Sales 35

Sales ROI Efficiency Operations 35

1 to 1

JUNE 1, 2021

With attended RPA, the same sort of behind-the-scenes task handling is automated, but the information gleaned from that process is eventually handed off to an associate who uses it during customer interactions. Automation makes it easier for employees to go through information and resolve issues.

Software 26

Software Turnaround Automotive ROI 26

1 to 1

AUGUST 18, 2021

At-home hiring lets retailers dip into a wide talent pool of a diverse and highly skilled workforce when needed to support customer service and sales inquiries. Customers will always need information about store hours, return policies, and delays, among other topics. Post-pandemic success rides on flexibility.

Retail 26

Retail Strategy Strategy Strategy& 26

Business Consulting Agency

JANUARY 23, 2024

Informed Decision-Making: Consultants base their recommendations on data, market trends, and industry best practices. This data-driven approach ensures that decisions are well-informed and aligned with the broader business landscape. From financial turnarounds to crisis management, the results speak for themselves.

Consulting 52

Consulting Turnaround ROI Case Study 52