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In the Best Sales Teams, About Half of the People Are in Support Roles

Harvard Business

Sales reps are most effective when they have the right amount of support staff, but exactly how much support staff does a company need, and how should it be structured? Call it a Goldilocks quandary: Too little support, and your sales people can’t do their jobs well; too much, and you’re wasting money.

Sales 43
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Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

1 to 1

RPA lets associates focus on more worthwhile tasks: improving customer experience , driving bottom-line results, and reducing turnaround time – all with the capability of completing processes and requests around the clock and eliminating human error. Brands can achieve triple digit ROI from RPA and other CX automation tools.

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5 retail strategies that are here to stay

1 to 1

At-home hiring lets retailers dip into a wide talent pool of a diverse and highly skilled workforce when needed to support customer service and sales inquiries. Intelligent automation solutions such as these improve CX and drive bottom-line results, reduce average turnaround time, and resolve issues anytime.

Retail 26
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Avoiding Costly Business Mistakes With Consultants

Business Consulting Agency

Case Studies: The Tangible Impact of Business Consulting Financial Turnaround: A struggling manufacturing company sought the expertise of a business consultant to address financial challenges. From financial turnarounds to crisis management, the results speak for themselves.