Information Technology Metrics Productivity Retail 
Harvard Business
JANUARY 31, 2017
billion, including most major firms in the manufacturing, consumer packaged goods, financial services, and retail industries. The broad deployment of digital technology requires rethinking both business and operating models. Our research focused on 344 enterprises* listed on U.S. exchanges with a median company revenue of $3.4
Harvard Business
NOVEMBER 21, 2016
A five-year-old online clothing retailer, its success in this area reveals how AI and people can work together, with each side focused on its unique strengths. Second, companies can use machines to supercharge the productivity and effectiveness of workers in unprecedented ways. Some upheaval is to be expected.
Harvard Business
MARCH 27, 2017
Its managerial team first formed a working group of personnel from business units across the organization — from retail and asset management to planning and maintenance crews. The group met weekly and by doing so they recognized that the software detected faulty incidents and provided a focal point to collect information (e.g.,
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