Rick Conlow

AUGUST 21, 2023

” Employees can give each other virtual “kudos” for demonstrating Amazon’s Leadership Principles. Performance-Based Bonuses: Companies can implement performance-based bonus programs tied to specific targets or metrics. Amazon – Amazon has a recognition program called “Connections.”

Training 69

Training Training Culture Leadership 69

Harvard Business

AUGUST 30, 2018

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. To show how it works, we’ll walk you through an example. We explained to leaders that great leadership isn’t about pressuring people to do their work.

How To 38

How To Retail Productivity Sales 38

Harvard Business

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Here’s how I’d recommend shifting your thinking about customer success as you grow: Founding Stage (0–5 employees). What to do.

Metrics 48

Metrics Engineering Efficiency Operations 48

Harvard Business

OCTOBER 23, 2017

Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects. There are opportunities to capture information about the team involved, the population engaged in the change, how long it took to implement, what tactics were used, and so on.

Change Management 28

Change Management Data Company Management 28

Harvard Business

AUGUST 1, 2017

Recommendation engines (or recommenders ) force organizations to fundamentally rethink how to get greater value from their data while creating greater value for their customers. Platform companies invest in virtuous cycles to solve problems; more-traditional firms invest in process improvement to solve problems.

Engineering 28

Engineering Company Data Enterprise 28