Finance Metrics Process Improvement System 
Harvard Business
NOVEMBER 16, 2016
Karen’s communication, and others like it, represent a success for us: We had built a system to assure that we encouraged criticism – in essence inviting patients to speak their minds – so that we could learn and improve.
Harvard Business
SEPTEMBER 11, 2017
Don’t obsess over metrics like inquiry volume or time to close tickets. In later stages you’ll want people who think about how to scale through process, training, and systems. For support, add metrics like issue categorization and response/resolution time to your reporting. What not to do. Don’t do it.
Harvard Business
JUNE 8, 2017
Purchasers of healthcare services encounter widely disparate charges across different healthcare delivery systems for equivalent surgical procedures, varying by up to 40%. ” and “Does the program actually lead to improved value care delivery?” ” What is the process to be selected as a site?
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