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Scaling Customer Service as Your Startup Grows

Harvard Business

Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. Meet regularly to review common customer issues and build fixes into your product roadmap.

Metrics 46
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A.T. Kearney Interview & Culture

Management Consulted

Now known to be THE best sourcing, procurement and operations consulting firm in the world, A.T. Operations. Kearney works collaboratively with companies to transform their operations in order to gain unprecedented competitive advantage. Mir Aamir - Chief Financial Officer and Chief Operating Officer, Coupons.com.

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How the Data That Internet Companies Collect Can Be Used for the Public Good

Harvard Business

Data, and new methods for organizations to collaborate in order to extract insights from data, is likely to become more central to meeting these challenges. Increasingly, it is clear, we need not only new solutions but also new methods for arriving at solutions. We live in a quantified era.

Data 30