Harvard Business

MARCH 30, 2017

Clearly, any enterprise that doesn’t embrace automation won’t be able to survive any better than a farmer with a horse-drawn plow. At the same time, managers need to continue to motivate employees who fear their jobs being replaced by robots. This creates a dilemma for leaders. market share in online sales.

Efficiency 28

Efficiency How To Energy Accenture 28

Harvard Business

MARCH 29, 2018

In study after study for over a decade, operations researchers have found that retailers understaff during peak hours. More-stable scheduling increased sales and labor productivity. Labor productivity increased by 5%, in an industry where productivity grew by only 2.5% The results were striking. We hope not.

Retail 28

Retail Sales Productivity Research 28

Harvard Business

NOVEMBER 13, 2017

While some aspects of care clearly require doctor and patient to be in the same place at the same time, many demonstrably don’t. The primary care community has largely embraced these ideas, perhaps because they reinforce the community’s value and centrality to the health care enterprise. Less Time, Better Care.

How To 28

How To Insurance Insurance Travel 28

Harvard Business

JUNE 18, 2018

We found widespread agreement that having great products and services and being a “good corporate citizen” are table stakes in a world of empowered citizens and consumers. Melissa Waters, CMO of Lyft, says “Any customer these days is asking for transparency on what a company stands for and why they operate.

Marketing 35

Marketing Metrics Healthcare Company 35