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How People Analytics Can Help You Change Process, Culture, and Strategy

Harvard Business

The people analytics team was surprised — as was finance team in that country, which had no reason to benchmark themselves against other countries and had no idea that they were such a bright spot. One people analytics team in an engineering company was struggling to help develop the company’s managers, for example.

Culture 54
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Scaling Customer Service as Your Startup Grows

Harvard Business

Don’t let your engineers hack together workarounds that will need to be maintained down the road; provide real engineering solutions to the types of problems new software has. Your customer feedback is coming in through a variety of channels: phone calls to founders, emails to engineers, even the occasional text message.

Metrics 46
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How to Beat Mid-Career Malaise

Harvard Business

Joel Hendley, the Director of Engineering, North America, for Liferay, the California-based software company, speaks from personal experience when he says that “making a significant change” is not always the answer to “weathering mid-career anxiety” and discontent. Finances were a consideration.

How To 52
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How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

It’s a lesson for countries around the world: Once manufacturing bids farewell, engineering and production know-how depart as well, and innovation activities eventually follow. For good reason: these firms are diverse, resilient, and geographically distributed engines of innovation. It’s that the U.S. based companies.