The Management Centre

APRIL 9, 2024

Do I like supporting others through coaching, teaching, training or motivating them to achieve their objectives? Interpersonal/relational skills and emotional intelligence How do I relate to other people? How emotionally intelligent am I? Attitude toward meetings How do I feel about attending and leading meetings?

Management 52

Management Emotional Intelligence Meeting Energy 52

Rick Conlow

MAY 31, 2023

Our assessment identified a silo mentality throughout the organization and minimal leadership development or training. We addressed the issues with new communication channels, customer service and quality initiatives, on-going quality leadership training for all leaders (executives, too), and team development applications.

Training 99

Training Training Leadership Resources 99

Rick Conlow

JULY 2, 2023

Losing talented and experienced employees is costly for an organization in terms of recruitment, training, and knowledge transfer. Customer dissatisfaction: Disengaged employees are less likely to provide excellent customer service or go the extra mile to meet customer needs. Finally, see Rick’s newest book.

Leadership 72

Leadership Training Training Talent 72

Tom Spencer

AUGUST 31, 2019

One of the more memorable parts of the consulting recruiting process was witnessing people attempting to network with consulting firms. What can inspire a more productive conversation with a consultant or recruiter is helping them understand how you might be an asset to the firm. Referral to a recruiter.

Guidelines 60

Guidelines Consulting Recruiting Recruitment 60

1 to 1

APRIL 28, 2022

Deciding whether to manage a captive contact center or partner with a customer experience outsourcer is critical to delivering a customer experience that is aligned with a retailer’s rate of growth and meets customer expectations. Associates who don’t meet these expectations risk a frustrating and disconnected experience.

Retail 26

Retail Efficiency Emotional Intelligence Operations 26

Management Consulted

APRIL 20, 2016

But more than just teamwork, Kellogg also knows how to train you up in problem-solving skills. The Class of 2015 had a full 35% of its graduates accept offers in the consulting field, and Kellogg has become a hot recruiting spot across top firms – but especially for McKinsey. Buckle up; here we go! 2015 class size: 635.

Consulting 100

Consulting Management Deloitte Bain 100

Cheryl Cran

OCTOBER 28, 2014

In a previous post I talked about the recruiting and retention of good people challenges that keep many a CEO up at night. Traditional training modules on leadership skills, communication skills, change management skills, emotional intelligence are useful tools to elevate leadership ability.

Operations 26

Operations System Leadership Emotional Intelligence 26