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The Myth of a Psychologically Safe Workplace

Organizational Talent Consulting

Inclusion safety is creating a shared identity so others are viewed as being in the same group. Psychological Safety Myth Buster #2: Create Accountability Talking with a trusted advisor that can listen, provide perspective, and partner with you for accountability to take action is a high ROI activity.

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6 ways to renew (and stick to!) your CX vows

1 to 1

Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. The more efficient and seamless your customer experience is, the easier it is for your employees to do their jobs, and to do them well.

Metrics 26
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How Blockchain Can Help Marketers Build Better Relationships with Their Customers

Harvard Business

Meanwhile, its transmission model reduces the costs of transactions, enables verification and efficient exchange of ownership, and opens the door to real-time micropayments. Marketers gain visibility and transparency to differentiate between dormant and loyal customers, thereby expanding their strategies to send targeted offers to each group.

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Success with the Internet of Things Requires More Than Chasing the Cool Factor

Harvard Business

In my experience with dozens of organizations implementing IoT solutions, those that achieved their expected ROI changed their traditional business approaches in one or more of the following ways: They Developed a Partner Ecosystem. These groups must work together. But chasing the cool factor can lead to compromised ROI.

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